NACD Director Certification—Why and How

Later this year, after more than four decades as the nation’s leader in director education, NACD will blaze a new path by launching the first-ever certification program for board members in the United States. Here’s more on why and how.

Background

NACD was founded with the
objective of equipping directors with the knowledge they need to serve with
confidence in the boardroom. Just as with every other profession, directors
benefit from best practices, research-driven education, and shared experiences.
As fiduciaries overseeing enterprises, directors need to understand both the
companies they serve and the environment around them, as well as the particular
demands of their oversight and advisory roles.

Much of that preparation comes from a director’s own career experiences, combined with the “on the job” training they will have received while serving on a particular board. But today, given the pace of change in business conditions, shifting stakeholder expectations, and the growing number of first-time directors serving on boards, external director education is needed more than ever. That is why we developed a director education framework in 2015 to provide an established foundation that underpins the content for our thought leadership and for NACD’s 300 local and national director education programs.

Why Certification?

So why are we taking director education a step further now with a certification program? Ira M. Millstein, chair of the NACD Blue Ribbon Commission on Director Professionalism, noted in his 1995 pioneering article on the “professional board” that “while we should not hear any significant calls for requiring ‘official’ director certification in the United States, many US boards will do their own certification simply through the process of selection and periodic performance reviews. They will seek competent, credible, knowledgeable candidates who are capable of, and willing to, do their homework.” 

This informal process of
board certification has worked for many years, as has our long history of
providing director education and credentialing via our Fellowship program. But
today the expectations that directors must meet or exceed are greater than when
Millstein wrote his article. As a result, we are formalizing director education
with a nationally recognized credential that will serve as a seal of approval affirming
that new directors have the knowledge, skills, and abilities needed to serve
competently on a board. While we can never certify a director for his or her
ethics, we can certify competency in a baseline body of knowledge, bolstered by
additional continuing education requirements (which incidentally do include
ethics as part of the curriculum).

Here are four reasons why
we have taken this additional step in our evolution:

Exam-based certification is a way for directors to test and prove their growing knowledge. Our 2018–2019 NACD Public Company Governance Survey showed that 69 percent of respondents said that their board dedicates resources to continuing education, and 59 percent agreed that education is “necessary for director effectiveness.” The survey showed that directors on average are already devoting 20 hours per year to learning more about their responsibilities in the boardroom, but they lack formal evidence of their knowledge and competence. By providing formal testing and certification, NACD’s certificate will provide such evidence. Our many years of building a community of directors has enabled us to create a test by directors, for directors, based on the real issues encountered by boards that seek to be effective. Furthermore, thanks to ongoing advisory and evaluation work, we have reached a point in our evolution where we understand as never before the real issues facing boards. Our Board Advisory Services has guided more than 1,000 board self-evaluations since beginning formal evaluation services in 2000, and our membership community has passed the 20,000 mark. Had we developed tests earlier in time, they may not have had the same realism as the ones we are developing now. NACD’s store of knowledge, after decades of development, is now fully comprehensive. Our two dozen Board Resource Centers on topics ranging from audit committee issues to sustainability show the breadth and depth of what directors need to know. These resource centers did not emerge overnight; they build on more than a quarter of a century of convening Blue Ribbon Commissions and conducting surveys. For decades, NACD has been convening the brightest minds in governance to create the materials supporting this credential, informed by such resources. This new certification and the rigor it provides is in many ways a culmination of this work.Last but not least, certifying directors helps us live up to our “world class” status as we participate in a global community of directors where exam-based certification is already a practice. As the newly elected chair of the Global Network of Director Institutes (GNDI), I am familiar with the practices of the 20 other members of the GNDI. Many of them already have exam-based certification, and we can learn from their experiences—both positive and negative—now as never before.

How Will It Work?

Our first step in moving
toward certification has been—in collaboration with hundreds of board members
serving on the boards of all types of companies—to develop a comprehensive
overview of the knowledge, skills, and abilities (KSAs) that are required for
corporate directors to lead with confidence in the boardroom. Next, we are
working with select members of our community of more than 20,000 members to
help create an exam that verifies those KSAs. Exam registration also comes with
a comprehensive study guide that will help certification applicants prepare for
the test. 

To provide guidance and
direction for the new certification program, NACD has formed and is leveraging
a steering committee of highly experienced corporate directors and corporate
governance practitioners that includes these distinguished individuals:

Dennis Beresford, Former Chair
of the FASB; Former Director, Fannie Mae, Kimberly Clark, and Legg-MasonMichele Hooper, Director, PPG Industries,
United Continental Holdings, and UnitedHealth GroupGlenn Hubbard, Director,
Automated Data Processing (ADP), MetLife, and BlackRock Closed-End Funds; Dean
of Columbia Business SchoolSimon Lorne, Director, Teledyne Technologies; Vice Chair and
Chief Legal Officer, Millennium Management; Former General Counsel, US
Securities and Exchange CommissionBill McNabb, Former Board Chair and CEO, Vanguard;
Director of UnitedHealth Group; Executive in Residence at the Raj & Kamla
Gupta Governance Institute, LeBow College of BusinessMyron Steele, Former Chief
Justice of the Delaware Supreme Court; Partner, Potter Anderson & Corroon
LLPDona Young, Lead Director, Foot Locker; Member of the
Supervisory Board, Aegon, NV; Director, NACD

This is an impressive
group of some of the best minds in board governance, and I am honored that they
have agreed to devote time to this historic effort.

With directors like these
on our steering committee, our members who have volunteered to inform the test
development process, and with all the leading-edge resources NACD has developed
through the years, I sincerely believe we are creating a meaningful and
effective credential for directors.

I invite you to be part of one of the most important initiatives in NACD’s history to help elevate the profession of directorship, and to advance good governance in America. Visit www.NACDonline.org/Certification to learn more. 

Overseeing Disruptive Risk? Security Ratings Can Help.

On a global basis, directors and the companies
that they oversee are facing disruptions caused by geopolitical volatility,
economic slowdown, emerging technologies, cybersecurity threats, and climate
change, among other forces. The pace of change just keeps speeding up.

It is important to note that while disruptive
risks are one among main concerns for directors, their confidence in corporate
risk management is low. As risks continue to evolve, the way corporate
directors and their organizations handle them must evolve as well. This
disconnect between may belie their low confidence in overseeing these changing
risks.

In BitSight’s newest Cyber Risk Monitor report, respect risk expert and NACD member James Lam details five recommendations for directors to manage disruptive risk within their organization. Within this list, he offers that corporate directors should “ensure board-level risk metrics and reports are effective.”

As stated in the report, one unique aspect of
disruptive risks is that they are usually very subjective and, as a result, can
be full of the influence of cognitive biases. It’s critical that organizations
have objective, independent data that allows them to both report on and
understand the state of the company’s cybersecurity. In addition to traditional
security assessment practices (like penetration tests and questionnaires, for
instance), security ratings can offer an objective, quantifiable measurement of
an organization’s security posture that the board can understand in the context
of industry, region, or competitive peer group. 

When we look at disruptive risk—particularly
cyber risks or incidents—it’s no secret that organizations are being held to significantly
higher standards of cybersecurity outcomes than ever before. Regulatory bodies,
boards, and executive teams all are driving for better oversight and
accountability regarding data breaches and cybersecurity. Companies and their
leadership are seeking to prevent the inevitable backlash from customers,
business partners, and regulators that is inevitable when a breach occurs,
demonstrating their failure to meet cybersecurity industry-wide standards of
care.

Security and risk leaders are challenged with
trying to understand what constitutes a reasonable, industry-wide standard of
care when it comes to cybersecurity performance. What was good enough yesterday
may not be today, and will almost certainly not be good enough next year. Not
to mention, the traditional approaches to cybersecurity performance metrics are
limited in scope, focus only on a point-in-time, and are subjective in nature, not
comparative.

As a result, security and risk leaders are
forced to make important decisions about their cybersecurity programs based on
an incomplete set of data. This lack of visibility and context can often result
in ineffective spending and misalignment of resources, two areas of insight
critically needed to adequately protect any organization’s security.

Using security ratings to manage security performance helps security and risk leaders, and the directors who oversee their decisions, take a risk-based, outcome-driven approach to managing the performance of their organization’s cybersecurity program. Security ratings enable broad measurement, continuous monitoring, and detailed planning and forecasting in an effort to measurably reduce cyber risk. Using the Security Rating as this baseline metric of cybersecurity program performance, security and risk leaders finally have an objective, independent, and broadly adopted key performance indicator to continuously and efficiently assess security posture, set program goals, track progress, and report meaningful information to executives and ultimately to you—the board.

Looking to learn more? Download BitSight’s latest Cyber Risk Monitor Report, prepared exclusively for directors of companies.

Avoid Three D&I Pitfalls By Strengthening the Board’s Agenda

Boards are increasingly beginning to recognize diversity and
inclusion (D&I) as an important agenda item. Why? D&I is a field of
practice that requires board oversight as management teams expand D&I programs
and investors make gender and racial equity concerns a major engagement priority.
These conversations can present a unique challenge for boards that are often
comprised of leaders who lack D&I expertise themselves and struggle to make
their own composition more diverse.

To keep pace, corporate directors need to understand how the
D&I conversation is evolving and how to avoid key pitfalls in providing
effective oversight.

An Evolving Agenda 

As corporate D&I initiatives have matured, internal priorities
have also shifted. Having successfully established the business case for diversity,
most organizations are now focused on realizing and measuring progress against
their objectives. The conversation is becoming less about the reasons why D&I
goals are important, and more about the substance of how to achieve and measure
them.  There is also an increasing
recognition that the low-hanging fruit of basic policies and procedures, while
necessary, are insufficient to achieving lasting D&I objectives.  

As a result, the role of culture and leadership are
increasingly coming into focus. 

Without a supportive culture, any improvement in the
workplace can be difficult to sustain. To unlock the potential of diversity programs,
organizations are focused on creating a more inclusive culture where each employee
has a sense of belonging. At the same time, there is a recognition that leaders,
especially the board chair and CEO, have a critical role to play in creating
and modelling that culture.

Three Pitfalls for
the Board to Avoid 

While every organization will find itself at a different level of maturity, there are a few common pitfalls boards should seek to avoid in providing effective advice and oversight to management teams.

1.Settling for “HR as PR”.  Growing evidence suggests that management teams tend to invest in well-intentioned D&I initiatives that are easy-to-measure but fail to drive meaningful outcomes.  As boards provide oversight to D&I programs this is an important risk to monitor and probe.

In a desire to establish the right tone and signal commitment to D&I, companies often invest in one-off programs like bias training that are visible with easy-to-measure outputs (e.g. number of employees trained). However, there is substantial evidence that some of the most popular practices—such as mandatory unconscious bias training—fail to have any measurable impact and may even increase bias. (Some research suggests that anti-bias messages may unintentionally back-fire when employees perceive they are being told what to think.)

In some cases, public relations (PR) might
be necessary, as many would argue was the case with Starbuck’s decision to
close 8,000 stores to conduct anti-bias training. However, easy-to-report
training programs often fail to achieve their intended effect. This is
particularly true of compliance-oriented training focused on avoiding lawsuits rather
than improving workplace culture.  

So what types of practices actually work? Evidence suggests that less flashy investments like mentoring programs, diversity committees that include employees from across the firm and of varying backgrounds, and active, intentional recruiting programs can all help improve outcomes.  Evidence also suggests that enhancements to rewards, such as same-sex domestic partner benefits and fertility benefits, can improve outcomes. Additionally, flexible work policies, supported by the right culture and environment, are increasingly important elements of the employee value proposition.

While it’s not the board’s role
to identify specific initiatives that management undertakes, the board does
play a critical role in ensuring management has a D&I strategy, establishes
clear goals, and is tracking progress against them.

To that end, boards should ask
management the following questions:

How are you measuring the effectiveness of your D&I programs?Which ones are the most and least effective, and why?

2. Not Listening to Employees. One of the biggest mistakes boards make is not asking management for a direct line of sight into employee perceptions, beyond a grievance hotline, about the company’s culture and policies.

From a risk assurance perspective, boards need to understand whether the company’s culture is a strength or a liability. Organizations with a toxic culture are, by definition, not inclusive. They also face heightened legal and reputational exposures which can hide below the surface. For example, one large transportation company is facing discrimination lawsuits and reputational harm related to poor working conditions at an acquired warehouse.

Employee perceptions are also critical to understanding the effectiveness of policies. For example, one organization found that their flex time policy—intended to support women in leadership—had very low uptake because employees were worried that taking advantage of it would harm their chances of promotion. They found that the key to uptake was resetting perceptions of the policy and making flexibility the default, rather than the exception.

Culture is critical to understanding both
risks and upside opportunities related to D&I investments. And the only way
to get a clear view into the culture is to listen to employees through surveys
or other mechanisms such as collecting feedback during annual reviews.   

To obtain better visibility into the risks
and opportunities related to culture, boards should ask management the
following questions:

Do employees perceive the workplace culture to
be inclusive?How do employee perceptions compare with
competitors’ employee perceptions? How have perceptions changed over time?

3. Leading from Behind. Traditionally, boards have delivered little oversight of human capital issues below the C-suite, focusing primarily on executive compensation and CEO succession.  That is starting to change as investors scrutinize not only D&I, but also overall human capital strategy and risks.

As a result, the scope of board oversight is expanding to broader workforce issues, including diversity. Organizations are also examining broader social risks as investors evaluate companies’ “social license” to operate and their relationships with key stakeholders and communities.   

As the scope of these
conversation broaden, boards need to examine their own experiences and
expertise. Your board may need to fill 
gaps in providing effective oversight for these risks. 

Boards also have a significant opportunity to demonstrate leadership on D&I from the boardroom. When the board and executive committee publicly champion D&I—and commit to follow through on D&I objectives, regardless of their own makeup—it has a measurable impact on key talent outcomes, including employee loyalty and effort. To be successful, D&I initiatives require advocates and accomplices in places of power, including the board.

A recent study from Russell Reynolds found that when the board and executive committee champion D&I, a number of key human capital outcomes improved. Specifically, employees reported being:

25 percent more engaged;47 percent more creative; and 43 percent more likely to stay.

Improving the inclusiveness of the workplace and changing toxic cultures has also been shown to improve the health and general wellbeing of employees, particularly women of color and others traditionally left out of corporate management.

As boards look to
provide leadership on this issue to the broader organization, they should ask
themselves the following questions: 

What can we do to improve the diversity of our
board in 2019? What new skills and experiences do we need to
provide effective oversight? Do we have an expert in D&I that can help
expose blind spots? How can we signal our commitment to D&I to
the broader organization?

We see the best boards advancing the company’s D&I
agenda by focusing on the three following priorities:

Moving Beyond “HR as PR” to Gauge Program EffectivenessFocusing on the Employee Experience (Not Just Policy and Procedure)Modeling Inclusive Leadership for the Organization

As the D&I agendas for management teams and investors
evolve, boards need to update their agenda as well.

Michael Griffin is founder and principal of Spring Pond Partners, a research boutique that helps investors and organizations evaluate culture and human capital factors at issuers and their link to performance. He is a former chief research officer at CEB (now Gartner).

The author would like to thank Rebecca Adamson, founder of First Peoples Worldwide, and Jochebed Bogunjoko, investment associate formerly at Tiedemann Advisors, for their significant contributions to this article. Any errors or omissions are the author’s own.

Sustainability Reporting: Why Boards Should Care

A recent
survey of more than 500 public company directors noted that although environmental,
social, and governance (ESG) issues are currently a relatively low priority for
many boards, most directors would like their boards to become more proactive
and enhance ESG oversight. Specifically, 53.6 percent would like their board to
improve its understanding of the company’s current levels of ESG-related
performance, and 49.8 percent would like to ensure ESG issues are strongly
linked to the company’s strategy. This growing interest is likely due to
increased shareholder activism evidenced by high-profile proxy battles over
ESG-related topics and institutional investors proactively assessing ESG
performance of companies in their portfolios.

We often hear the assertion that corporate leadership is
needed to enhance civilization’s ability to address a litany of critical social
concerns. More often executives are called on to address environmental,
economic, and social challenges, and enable the general welfare of present and
future generations. While this may be a vague assertion to some, the reality of
ESG criteria is that the concept offers powerful differentiators for screening
investments and grounds the discussion in ways that can’t be ignored in
boardrooms and C-suites.

The above research suggests that the CEO’s level of
interest is crucial for companies to progress from passive interest in ESG to
an action-oriented perspective about sustainability issues.

With that critical transition in mind, two important
developments to watch are offered.

Further evidence sustainable
investing is on the rise. Sustainable-, responsible-, and impact-investing assets have
expanded to $12 trillion in the United States, up 38 percent from $8.7 trillion
in 2016. Much of this growth is driven by asset managers considering ESG
criteria across $11.6 trillion in assets, up 44 percent from $8.1 trillion in
2016. The top issue for these asset managers and their institutional investor
clients is climate change and carbon emissions. From 2016 through the first
half of 2018, 165 institutional investors and 54 investment managers
controlling $1.8 trillion in assets under management filed
or co-filed shareholder resolutions on ESG issues.Evidence of responsible investing
emerging as a source of outperformance. A recently
released study by an asset management company noted that during the period
from 2014 to 2017, responsible investing was generally a source of
outperformance in both the Eurozone and North America. In the Eurozone, all ESG
pillars and ESG score integration displayed positive returns, with the
governance pillar dominating. In North America, ESG investing during this same
period (2014 to 2017) also displayed positive returns, although the
environmental component was the biggest winner. The study also noted that the
massive mobilization of institutional investors regarding ESG investing in
Europe has impacted demand mechanisms, with a consequent effect on prices,
thereby triggering a performance premium.

These two developments warrant close attention. The world
is changing and investors are taking notice. That alone directs equity market
focus to companies committed to sustainable performance largely because they
are demonstrating an ability to adapt to changing business realities.

In addition to the previously mentioned developments, key
factors follow for interested companies to monitor going forward.

Competitors issuing voluntary reports. As more companies report voluntarily, peers must consider whether to follow suit. The Sustainability Accounting Standards Board (SASB) provides useful examples of companies reporting in accordance with its standards to illustrate the transparency and impact of such reports on risk management, long-term performance, and brand image.US Securities and Exchange Commission (SEC) mandates. The SEC has been petitioned to standardize and mandate ESG disclosures through rulemaking. However, to date the Commission has been content to let market forces determine what issuers report.Attestation of selected sustainability information is increasing. Attestation has a long way to go in North America as it continues to lag behind the European Union in the number of externally assured reports. Voluntary use of attestation services is a key factor to watch.Pressure from activist shareholders. Pressure comes in many forms. For example, activists apply pressure on boards to change their composition and management incentives in the proxy process. They use ESG screening criteria to drive investment decisions within their portfolios. Institutional investors (e.g., BlackRock, Vanguard) are communicating pointed messages to boards and CEOs regarding the importance of ESG-related issues. It bears watching their actions closely to see if their bite matches their bark.Convergence of frameworks. Because the SASB standards are tailored specifically to U.S. companies and SEC filings, it is likely that they will continue to gain traction in the United States. But there are other frameworks in use. The SASB, Global Reporting Initiative, and International Integrated Reporting Council have announced a two-year project to collaborate on standardization of sustainability reporting frameworks, as well as on frameworks that promote further integration between nonfinancial and financial reporting. Progress on this effort to harmonize frameworks and metrics can raise the level of investor interest.Disruptive industry developments. Dutch Royal Shell’s decision to tie executive pay to carbon emissions is an example of an industry-first commitment to link incentive compensation to climate change. The automobile industry also is investing heavily in hybrid and electric cars, and its attendant effects on the oil and gas and power industries is another example of pending disruption.

Exactly how the future of sustainability reporting will
unfold remains to be seen. Voluntary reporting and submission to attestation,
coupled with pressure from activists and the convergence of global reporting
standards, will provide a powerful mix of forces that could move the meter in
many boardrooms and C-suites.

The eight key factors listed above bear monitoring by your
board going forward, as new developments could nudge boards and chief executives
toward improving the relevancy and transparency of sustainability performance
to investors.

CPI Webinar: “Workplace Civility on a Continuum”

Wilcox Miller & Nelson would like to invite you to join us in the upcoming CPI Webinar, “Workplace Civility on a Continuum” featuring Gary Cormier of Harvard University. As part of our firm’s participation in Career Partners International we periodically host webinars to share HR industry experts’ viewpoints on trending topics. This webinar will address the #MeToo movement and the inherent power imbalances in the workplace.

While most employees feel that the #MeToo movement is healthy, of those surveyed only 1/3 have seen significant changes in their organizations.

Gary Cormier joins us from Harvard University as a Senior Human Resources and Organizational Development Consultant. This foundational session will explore the business case for workplace civility as well as the implications of incivility. It will also help identify uncivil, inappropriate, negative, or bullying behaviors in the workplace and what can be done to mitigate them. Finally, it will conclude with ways to make civility part of your organization’s overall culture.

Join us on December 11th at 8:00 A.M. PST for a 30-minute presentation and 15 minutes of Q&A. Register HERE.

How to Serve on a Board or Commission

If you have ever wanted to land a leadership role in anything from overseeing state regulations to serving on a corporate board — a meeting Tuesday was all about the practical advice to get you there.

Two of the top women involved in appointing or promoting people for boards and commissions spoke to a group called “She Shares,” a powerful group of women focused on leadership and mentorships.

For corporate board positions, Diane Miller points out that women make up just 16 percent of the top 3,000 corporate boards, but they are at least half of the consumers in the country — so their viewpoints are important.

Get the full story at http://kcra.com/article/how-to-serve-on-a-board-or-commission-1497401682/10020110.

©2017, Hearst Television Inc. on behalf of KCRA-TV

Ignore the Time Clock: Take a Break When You’re Tired!

The 8 hour workday is a relic from days gone by.  It was originally put into place to get a handle on the hours spent in manual labor during the industrial revolution.  Technology has changed the way we work; isn’t it time we look differently at the 8 hour workday?

A recent Forbes article noted that for peak efficiency (productivity levels), 52 minutes of work followed by a 17 minute break—very, very different than our current work schedule.  Why? Because the brain naturally functions in short bursts of high energy, which is logically followed by a low energy cycle.  Let’s take this as permission to give yourself a break when you are tired; you’ll be much more productive if you do.

Younger vs. Older Workers — Are there Differences?

The Harvard Business Review has a great article on the assumptions we make regarding younger and older workers.  In looking at people from 24 to 80 and across industries, they found far fewer differences than we all imagined. In fact, many traits commonly associated with younger workers were the same across the workforce.

People of every age are becoming aware of the changing nature of work and reinvesting in themselves.  Whether workers continue past traditional retirement age due to financial pressures or the desire to do more, we all know the data shows that working longer is healthier than early retirement – healthier physically, mentally, and emotionally. And older workers are excited about their work, physically fit, and ready for new adventures.